Refund Policy

1. Overview

At Image to Prompt Generator, we strive to provide the best service possible. This refund policy outlines the terms and conditions for refunds and cancellations.

2. Credits Pack Refund Policy

2.1 Eligibility for Refund

Credits Pack purchases may be eligible for a refund under the following conditions:

• Request made within 7 days of purchase
• Less than 10% of purchased credits have been used
• No previous refund requests for the same account
• Valid reason provided for the refund request

2.2 Non-Refundable Situations

Refunds will not be provided in the following cases:

• More than 10% of credits have been used
• Request made after 7 days from purchase date
• Violation of our Terms of Service
• Abuse or fraudulent activity

3. Pro Monthly Subscription

3.1 Cancellation

You can cancel your Pro Monthly subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to Pro features until the subscription expires
• No refund will be issued for the current billing period
• Auto-renewal will be disabled

3.2 Mid-Cycle Cancellation

If you cancel your subscription before the end of your billing period, you will not receive a prorated refund. You will continue to have access to Pro features until the end of the paid period.

3.3 Exceptional Circumstances

In exceptional circumstances (such as service outage or technical issues preventing service use), we may provide prorated refunds at our discretion. Please contact our support team for assistance.

4. Free Plan

The Free Plan does not involve any payment and therefore has no refund terms. Free daily credits reset automatically and cannot be refunded or carried over.

5. How to Request a Refund

5.1 Contact Support

To request a refund, please contact our support team with:

• Your account email address
• Order/Transaction ID
• Reason for refund request
• Date of purchase

5.2 Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method within 10-14 business days, depending on your payment provider.

6. Refund Abuse Policy

We reserve the right to refuse refunds to users who abuse this policy. This includes but is not limited to:

• Repeated refund requests
• Using the majority of purchased credits before requesting a refund
• Creating multiple accounts to exploit refund policies
• Providing false information in refund requests

7. Disputes and Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us:

• Your account may be suspended pending investigation
• Access to all services will be revoked
• Any remaining credits will be forfeited

We encourage you to contact us directly before initiating any disputes with your payment provider so we can work together to resolve the issue.

8. Service Issues

If you experience technical issues or service problems that prevent you from using our service:

• Contact support immediately with details of the issue
• We will work to resolve the problem promptly
• Credits may be restored if lost due to technical errors
• Partial or full refunds may be considered for extended service outages

9. Changes to Pricing

If we change our pricing:

• Existing subscriptions will maintain current pricing until renewal
• You will be notified of price changes before your next billing cycle
• You may cancel before renewal to avoid new pricing
• No refunds for price changes will be provided

10. Contact Information

For refund requests or questions about this policy, please contact us at:

• Email: support@imagepromptgenerator.org
• Response time: Within 24-48 hours

11. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.